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The Ai Call Centre Your Business Has Been Waiting For
Automate. Engage. Grow with CallPoint. Our web-based call centre solution automates conversations, schedules broadcasts, and builds seamless call flows.
CallPoint is used by over 2,000+ companies across the globe
About
CallPoint
At CallPoint, we empower businesses to stay connected with their customers through intelligent, real-time communication.
By automating interactions, streamlining call flows, and enabling instant support, we help brands stay responsive, build trust, and gain a competitive edge in today’s fast-paced market.
Our Services
Embark on a personalized journey of innovation with our transformative AI Call solutions, tailored to meet your unique needs and drive unparalleled success.
AI Call Assistant
Automatically handles customer calls using advanced AI, providing intelligent responses, improve efficiency and customer trust
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IVR Call System
Interactive Voice Response system that guides callers through options, routes calls, and collects input—all without human intervention.
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Outbound Calls
Initiate automated or manual outbound calls directly from your web dashboard to reach leads, follow up, or broadcast information.
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Inbound Calls
Receive customer calls handled by AI agents who understand queries, provide accurate solutions, and escalate only when necessary.
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Call Broadcast
Send voice messages to multiple contacts at once—perfect for announcements, promotions, or quick alerts in a few clicks.
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2-Way SMS
Communicate with your customers through two-way SMS messaging—send and receive messages from your dashboard.
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Built With Advanced Tools
CallPoint combines powerful tools like Call Flow Builder, Agent Access, and seamless API integrations to deliver smart, flexible, and scalable call center solutions.
Powerful & Advanced Call Flow Builder
CallPoint offers a powerful call flow builder that enables seamless customer interactions with customizable nodes like text prompts, SMS messages, AI assistant responses. Visually design how calls are handled using a drag-and-drop builder to create custom call routes and automated interactions easily.
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Advanced Agent/Staff Access
Enhance your call center operations with our advanced agent access feature. Effortlessly create and manage multiple agents, each with dedicated device assignments for streamlined support. Whether it’s handling inbound queries or making outbound calls, our system delivers seamless call coordination.
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Seamless Integrations With Third-party APIs
Get started quickly by connecting your Twilio account. For enhanced functionality, optionally integrate ElevenLabs for human-like AI voices and OpenAI for intelligent customer interactions—bringing advanced automation and personalization to your call center operations.
Learn MoreSee Our Achievement
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Customer Satisfaction
. k+
Global Users
. k+
Businesses Served
Why Businesses Trust CallPoint for Smart and Smooth Communication
Streamline your communication, reduce costs, and deliver exceptional customer service with CallPoint’s intelligent, automated, and scalable call center solution.
- Instantly handle inquiries and cut down wait times.
- Add agents, customize flows, and scale effortlessly.
- Reduce workload, automate tasks, and save costs.
- Provide consistent, personalized, and professional support.
Our Useful Resources
Dive into the forefront of innovation and thought leadership with our latest resources. Where insightful content meets the pulse of contemporary ideas, keeping you informed and inspired.
What our users are saying
Hear from businesses already transforming their customer service with CallPoint. From AI support to scalable call management, our users are experiencing faster, smarter, and more efficient communication.
Frequently Asked questions
Unlock clarity with CallPoint, where artificial intelligence transforms customer service explore our FAQ section to find answers and dispel any confusion.
CallPoint is a cloud-based call center platform that helps businesses manage inbound and outbound calls, automate conversations, and engage customers through voice and SMS.
Start Your Journey with CallPoint
Embark on a transformative journey into the future of innovation as you kickstart your exploration of CallPoint, where limitless possibilities await at every click and command.
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