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Agent Access
CallPoint’s Agent/Staff Access feature is built to enhance your team’s performance by giving you complete control over how agents interact with your call system. Whether you’re managing a growing support team or multiple departments, you can easily create agent profiles, assign devices, and track performance—all from a single dashboard.
- Create and manage multiple agent accounts with unique roles and access levels.
- Assign specific devices to agents for seamless communication.
- Agents can receive incoming calls or make outbound calls directly from the platform.
- Control Protect your system by granting access only to approved team members.
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Flexibility and Power Combined
Give your support and sales teams the flexibility to work effectively across any location. With agent-specific access and device setup, you maintain a secure and organized call environment while improving customer response time and accountability. Embark on a transformation journey as we unveil the unparalleled potential of our top features, empowering you to experience a new realm of possibilities like never before.
The Agent Access feature allows businesses to create and manage multiple agent profiles for handling calls efficiently within their organization.
Yes, you can assign devices such as mobile phones, desk phones, or softphones to individual agents for smooth communication.
Absolutely. You can set role-based permissions and define what features or data each agent can view or manage.
No. Agents can use web-based softphones or any assigned device without requiring additional installations.
Yes. CallPoint provides real-time monitoring tools to track agent availability, call performance, and activity logs.
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