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Design Smarter Conversations with Call Flow Builder
Take full control of your customer journey with our intuitive drag-and-drop Call Flow Builder. Customize how calls are handled, routed, and resolved—no coding required.
What is Call Flow Builder?
CallPoint’s Call Flow Builder is a powerful visual tool that allows you to design and automate your entire call handling process. From greeting messages to routing based on input, it gives you the flexibility to create customized experiences that suit your business needs.
- Drag-and-Drop Interface
- Custom Greetings and Prompts
- IVR (Interactive Voice Response) Setup
- Call Routing Logic
- AI Assistant Integration
- Real-Time Flow Updates
Why Use The Call Flow Builder
Elevate your customers experience with our innovative platform, unlocking the key benefits of seamless call flow, unparalleled creativity, and time-saving efficiency.
Boost Efficiency
Automate repetitive tasks and reduce call handling time.
Stay in Control
Visually map out every step of the call process and monitor performance.
Easy To Us
Designed for business users, not techies. Simple as ABC
Launch Your Call Flow In Few Steps
Easily design smart call experiences in minutes—just drag, configure, connect, and deploy. Our intuitive flow builder helps you automate, customize, and manage every call interaction without technical stress.
Select Node
Choose from a variety of functional blocks like Gather, Say, Conditions, Make API Request, Hangup Call to start building your call flow visually.
Configure Node
Customize each node with settings like audio prompts, input options, routing logic, or integrations—tailored to your business needs.
Connect The Nodes
Link your nodes to define the path a call should follow, ensuring a smooth and logical conversation journey for your callers.
Save and Deploy
Once your flow is ready, save and activate it instantly—no waiting time, no hassle. Your smart call system goes live in seconds.
WHAT ARE NODES?
A node is an individual building widgets within the Call Flow Builder that represents a specific action or step in the call process. Each node serves a unique function—such as playing a welcome message, collecting keypad input, routing a call to an agent, or triggering an AI assistant. Below are the available Nodes and what they do;
Gather
Collect user input via keypad or voice to determine the next action.
Say
Use text-to-speech to deliver a spoken message during the call.
Conditions
Set rules to guide call flow based on inputs, time, or responses.
Make API Request
Connect to external services or databases to fetch or send real-time data.
Hangup Call
End the call at a chosen point with a professional sign-off.
Capture Data
Record specific caller information for use in analytics or future interactions.
Send SMS
Automatically send customized text messages to callers during or after the call.
Prerecorded Audio
Play high-quality, pre-uploaded audio clips to callers at specific points.
AI Call Assistant
Engage callers with intelligent responses using AI-powered voice technology.
Start Your Journey with CallPoint
Embark on a transformative journey into the future of innovation as you kickstart your exploration of CallPoint, where limitless possibilities await at every click and command.
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