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Find Out The Answer To Your Questions
Unlock clarity with CallPoint, where artificial intelligence transforms customer service explore our FAQ section to find answers and dispel any confusion.
CallPoint is a cloud-based call center platform that helps businesses manage inbound and outbound calls, automate conversations, and engage customers through voice and SMS.
CallPoint is built for businesses, startups, and organizations that want to streamline customer communication, boost engagement, and improve service efficiency using modern call technology.
No. CallPoint is designed with an intuitive interface, making it easy for both technical and non-technical users to set up and manage communication workflows.
You can handle calls, build custom call flows, add agents, send and receive SMS, and integrate AI assistants and third-party APIs like Twilio, OpenAI, and ElevenLabs.
Yes. With AI-powered assistants, IVR, SMS automation, and call flows, you can automate repetitive tasks and reduce the need for manual support.
CallPoint is a web-based platform accessible from any device with an internet connection. Agent tools and dashboards work seamlessly on desktops, tablets, and mobile browsers.
CallPoint combines AI, SMS, voice, and a powerful call flow builder in one platform, making it flexible, affordable, and easy to use for modern businesses.
Yes. CallPoint supports both inbound and outbound calling capabilities, with full control over call routing, agent assignment, and automated responses.
Yes, we offer a demo, but no free trial. To access our demo, please contact us here, and we will be glad to provide you with a demo before you commit to a plan.
Simply sign up, pick a plan, connect your Twilio account, and start building call flows or adding agents. Our support staff will guide you through every step.
The AI Call Assistant is an intelligent virtual agent that can answer, understand, and respond to customer calls automatically using natural-sounding human-like voice technology.
Yes, you can train the AI with your business-specific scripts, FAQs, and responses to ensure it aligns with your brand’s tone and communication style.
Yes, you can train the AI to respond accurately to common questions about your products, services, pricing, and more.
Absolutely. The AI Call Assistant operates round-the-clock, ensuring your business never misses a call—even outside business hours.
No coding is needed. You can activate and configure the AI using our simple interface, with optional API integrations for advanced capabilities.
To enable the AI Call Assistant, you need to integrate the OpenAI API for conversational intelligence and optionally ElevenLabs API for human-like voice responses.
The Call Flow Builder is a visual tool that lets you design how calls are handled on your system using simple, connected steps (nodes).
No, it’s designed to be user-friendly. Anyone can build call flows using the drag-and-drop interface—no coding required.
A node represents a single action in a call, such as saying a message, gathering input, or hanging up.
Yes, you can connect as many nodes as needed to create a seamless and complex call experience.
Yes, you can test your flow by adding it in the device setup and making a call to test the performance before using it in your campaigns.
You can use nodes like Gather, Say, Make API Request, Hangup Call, AI Assistant, Send SMS, and more.
Yes, you can edit and redeploy your call flow at any time without interrupting your service.
Absolutely. The Call Flow Builder supports flows for both incoming and outgoing calls, depending on your setup.
An IVR (Interactive Voice Response) system lets callers interact with automated menus using keypad inputs to reach the right department or information.
Yes, CallPoint allows you to create multi-level IVR flows, so callers can navigate through departments or service options seamlessly.
No, our IVR only supports keypad (DTMF) inputs for a smoother, more natural caller experience.
Absolutely! You can upload your audio files or use text-to-speech to customize prompts for a fully branded experience.
No, you can only create IVR flows in English language by customizing prompts and routing based on caller preferences.
CallPoint supports integration with Twilio, OpenAI, and ElevenLabs APIs to enhance voice, SMS, and AI capabilities.
Twilio integration is required for calls and SMS, while OpenAI and ElevenLabs are optional for AI voice and assistant features.
Twilio powers voice calls and SMS delivery, enabling seamless communication through the CallPoint platform.
OpenAI enables smart, conversational AI assistants that can handle customer inquiries and provide intelligent responses during calls.
ElevenLabs provides human-like AI voice synthesis for more natural-sounding automated conversations with your customers.
Basic technical knowledge is helpful, but we provide clear guides and support to walk you through the setup process.
Yes, you may incur charges from Twilio, OpenAI, or ElevenLabs based on your usage. CallPoint does not control third-party pricing.
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