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Communicate with customers via text messaging—automated, manual, or as part of call flows
Send & Recieve SMS
The Send & Receive SMS feature on CallPoint enables businesses to maintain direct, instant communication with their customers. Whether you're sending appointment reminders, order updates, promotional messages, or responding to inquiries, SMS ensures your message gets seen quickly and reliably. With two-way messaging, customers can also reply, creating a smooth and personal interaction channel. This feature helps businesses stay engaged, build trust, and deliver timely information—keeping customers informed, satisfied, and connected at all times.
- Reach customers instantly with important updates
- Improve customer engagement via two-way conversations
- Boost open rates compared to email or other channels
- Automate reminders, alerts, and confirmations with ease
- Enhance customer satisfaction with timely messages
Why Businesses Trust CallPoint for Smart and Smooth Communication
Streamline your communication, reduce costs, and deliver exceptional customer service with CallPoint’s intelligent, automated, and scalable call center solution.
- Instantly handle inquiries and cut down wait times.
- Add agents, customize flows, and scale effortlessly.
- Reduce workload, automate tasks, and save costs.
- Provide consistent, personalized, and professional support.
Our Services
Embark on a personalized journey of innovation with our transformative AI Call solutions, tailored to meet your unique needs and drive unparalleled success.
AI Call Assistant
Automatically handles customer calls using advanced AI, providing intelligent responses, improve efficiency and customer trust
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IVR Call System
Interactive Voice Response system that guides callers through options, routes calls, and collects input—all without human intervention.
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Outbound Calls
Initiate automated or manual outbound calls directly from your web dashboard to reach leads, follow up, or broadcast information.
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Inbound Calls
Receive customer calls handled by AI agents who understand queries, provide accurate solutions, and escalate only when necessary.
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Call Broadcast
Send voice messages to multiple contacts at once—perfect for announcements, promotions, or quick alerts in a few clicks.
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2-Way SMS
Communicate with your customers through two-way SMS messaging—send and receive messages from your dashboard.
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Start Your Journey with CallPoint
Embark on a transformative journey into the future of innovation as you kickstart your exploration of CallPoint, where limitless possibilities await at every click and command.
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