At CallPoint, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our web app, call services, and integrations.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, business details.
  • Communication Data: Call logs, SMS records, recordings (when applicable), and messages.
  • Technical Data: IP address, browser type, device identifiers, and usage statistics.
  • API Integration Data: Credentials or tokens for third-party services like Twilio, OpenAI, and ElevenLabs (securely stored and encrypted).

2. How We Use Your Information

We use your data to:

  • Provide and manage our services (calls, SMS, AI interactions).
  • Improve our platform, features, and user experience.
  • Communicate with you about updates, support, or changes to the service.
  • Ensure security, monitor usage, and prevent abuse.

3. Sharing of Information

We do not sell your personal information. Your data may be shared only:

  • With trusted third-party service providers (e.g., Twilio, OpenAI, ElevenLabs) to enable platform features.
  • If required by law or to protect our rights and comply with legal obligations.

4. Data Security

We take reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse. All integrations and credentials are encrypted and access-controlled.

5. Your Rights

You have the right to:

  • Access or request a copy of your data.
  • Update or correct inaccurate information.
  • Request deletion of your data (where legally allowed).
  • Opt out of certain communications.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance user experience and collect website analytics. You can manage cookie preferences through your browser settings.

7. Third-Party Links

Our platform may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please CONTACT US